Return & Refund Policy

Thank you for shopping at Baby Boss! We want you to be completely satisfied with your purchase, and we have a straightforward Refund and Return Policy to ensure your confidence in our products. Please read this policy carefully before making a purchase. If you have any questions or concerns, please contact our customer support team.

  1. Returns: We accept returns of unworn, unwashed, and undamaged items within 3 days of the purchase date. To initiate a return, please follow these steps:
  • Contact our customer support team to inform them of your intention to return the item(s).
  • Pack the item(s) securely in the original packaging or a suitable alternative.
  • Include the original invoice or proof of purchase.
  • Return Shipment Pickup will be arrange by our customer support team.

Please note the following guidelines for returns:

  • Items must be in their original condition with all tags and labels attached.
  • Intimate apparel, swimwear, and earrings (for hygiene reasons) are not eligible for return unless they are defective or damaged upon receipt.
  • We recommend using a trackable shipping method to ensure safe and timely delivery of the return package. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item.
  1. Refunds: Once we receive and inspect the returned item(s), we will notify you via email regarding the status of your refund. If the returned item(s) meet the eligibility criteria, we will initiate a refund to your original payment method. The refund amount will exclude any shipping charges incurred during the original purchase.

Please note the following details about refunds:

  • Refunds will be processed within 7 business days after receiving the returned item(s).
  • The time it takes for the refund to reflect in your account may vary depending on your financial institution.
  • If the refund is not received within a reasonable time, please contact our customer support team for assistance.

  1. Exchanges: If you would like to exchange an item for a different size, color, or style, we recommend initiating a return as outlined above and placing a new order for the desired item(s).

  2. Defective or Incorrect Items: In the rare event that you receive a defective, damaged, or incorrect item, please contact our customer support team immediately. We will work with you to resolve the issue promptly by providing a replacement, refund, or store credit, depending on your preference and product availability.

  3. Cancellations: If you need to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request; however, order cancellations may not be possible once the item(s) have been shipped.

  4. Contact Us: If you have any questions, concerns, or need assistance with a return or refund, please contact our customer support team at [email address] or through the contact information provided on our website. We are here to help and ensure your satisfaction.

Please note that this Refund and Return Policy applies only to purchases made through our website, and different policies may apply to purchases made through third-party retailers or stores.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Return Policy.